Terms and Conditions when purchasing from our online ticketing page.

• Tickets purchases from this website must be either printed off or shown on a mobile device upon entry to the theatre. Tickets are delivered via email once purchased. We strongly encourage going green with e-tickets where possible.
• Privacy Policy. We do not store credit card details nor do we share customer details with any third parties.
  Tickets purchased via this website are non-refundable and are not available for exchange unless required by law. In certain instances management may allow an exchange for a future screening of equal value. Please email boxoffice@mockingbirdcinema.com if this is the case and each instance shall be considered.
• Prices on this website include Tax where applicable.
• We are unable to offer refunds on any tickets purchased.
• You agree that we may at our discretion, refuse to sell movie tickets to you or withdraw any tickets from sale via this website.
• Tickets are made available subject to the classification of the relevant film given by the BBFC. Where concessionary tickets are purchased, suitable identification must be presented upon collection of the tickets.
• Note: Gift Cards cannot be exchanged for cash and can only be redeemed with The Mockingbird Cinema. Vouchers will expire 12 months from issue date.

We may collect information from you as stated in our privacy policy. We require this information to understand your needs and provide you with a better service. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our venue is operated by Mockingbird Entertainment Limited a company registered in England and Wales.

Our cinema is operated by The Digbeth Cinema Community Interest Company (company no: 11089577). This company has community interest in consideration throughout its activities.